Shipping policy

Shipping Times:

United States

Standard Shipping: 5-9 working days

Express Shipping: 1-3 working days

Canada

Standard Shipping: 5-11 working days

Express Shipping: 2-5 working days

Australia

Standard Shipping: 4-9 working days

Express Shipping: 2-4 working days

United Kingdom

Standard Shipping: 5-9 working days

Express Shipping: 2-4 working days

New Zealand

Standard Shipping: 5-11 working days

Express Shipping: 2-4 working days

Free shipping on standard items will be applied on all orders over $65. $35 Flat fee rate for all express shipping methods.

Shipping delivery times are estimates (Please note that these are just estimated times and they could vary depending on the whereabouts of the delivery address, the workload, freight delays, logistics company). 

• Allow additional working days for express international shipping (although most take less than 5 working days, there may be logistic, customs related or other external delays beyond our control that are not the responsibility of Asiyah Dresses)
• Allow extra working days for standard international shipping
• Allow extra working days for shipping to Australian addresses (although most take around 3-7 working days, there may be logistic or other external delays beyond our control).

Processing times: Processing times may vary depending on many factors, most dresses are processed within 1-3 working days.

• Delivery times may vary due to the Post Delivery Network. Asiyah Dresses are not responsible for any delays or customs charges that may relate to your online purchases.
• Asiyah Dresses are not responsible for late arrivals, undelivered packages (due to customer not being home to collect), delayed delivery due to delays in the Post Delivery Network or any delays related to logistics partners, customs delays, or any other logistics, maintenance or external factors.
  
• Asiyah Dresses do not process shipping Saturday through Sunday (working days only included with estimated shipping times).
• Asiyah Dresses are not responsible for any delays in processing orders due to peak rush hours, supply and demand, shipping delays, quality checks, ironing, or the packing of individual garments.
• Delivery times may increase during promotional periods.
• Please allow 24hours for the warehouse to process your order if it was placed on a Weekend or Public Holiday
  
• Once your order has been scanned you will receive a shipping email and you will be able to begin tracking your shipping.
• Orders will be delivered between 7am and 9pm and will require a signature on delivery. If you’re not home when the delivery is attempted, the driver will leave a card in your mailbox including information on how to collect your parcel at your nearest Post outlet.
• Once your parcel has been delivered to the shipping address, Asiyah Dresses takes no responsibility for any damage, loss or theft that may occur.

NOTE: Asiyah Dresses will not be responsible for the costs of returning any products for refunds/exchanges. We highly recommend the use of tracking when returning items incase of missing mail.

Q: My shipping says my order has arrived, but it hasn’t. What do I do?

In instances like this, we suggest getting in contact with the courier service so they can get in touch with the courier who was in charge of your delivery. If they’re still unable to locate the item, send us a detailed email to info@asiyahdresses.com and we will assist to lodge an investigation with them to resolve this inconvenience for you as quickly as possible. Please note that investigations may not always be successful as we have no control over the parcel once the parcel leaves our warehouse facility.

Q: I ordered the wrong size/entered the wrong address! Can you please change it for me?

Oh no, We are unable to amend your order after it's been created. This is because as soon as an order is made, it's processed to get orders out as quickly as possible! If you have purchased the sale during promotional period, this unfortunately cannot be accepted due to our terms and conditions. 

If you have any questions regarding the Shipping Policy feel free to contact us via email info@asiyahdresses.com or fill out the online contact form and we will get back to you as soon as possible.